UMass Global Transcript & Account Support
Everything you need to log in, manage your UMass Global account, and order your transcript β all in one place.
Tap the option below that fits what you're looking for and we'll take you right to it.
How it works
Simple, self-paced, and on your schedule from start to finish.
Your Account
UMass Global Account Support
Account, login, registration, and payment questions are handled by UMass Global's own support team β they'll help you directly, usually within a few business days. Here's how to reach the right person fast.
βοΈ First time logging in? Start with your welcome email
After you complete your UMass Global registration, the university emails your account details and login instructions β usually within 48 hours, from svc_accountutilities@umassglobal.edu. It's sent to the same email address you used when registering, so it's a good idea to check your spam and junk folders too, just in case.
Your password is set from a separate email titled "Reset Your UMass Global Password" that arrives alongside your welcome email β just click that link to choose your password the first time.
π Logging in & resetting your password
Already registered? Please use your existing account rather than creating a new one β that keeps all your records and credits together. Resetting your password is quick:
- UMass Global Account Self-Service (password reset)
- If you've already set up Multi-Factor Authentication, you can also use the direct password reset page.
- Haven't set up MFA yet? A quick call to the UMass Global Service Desk at (855) 553-3007 will get it reset (for security, resets are handled by phone or self-service rather than email).
Prefer to do it with someone? UMass Global's contact channels are just below β and if your name has changed, ask their support team for a name change form (no need to create a new account).
Who to contact at UMass Global
Pick the channel that fits what you need. UMass Global handles these directly through their own team, so you'll hear back from them on their timeline β usually within a few business days.
- Login, password & account access: UMass Global Service Desk β (855) 553-3007 or (949) 341-9801. For security, password resets are handled by phone or self-service rather than email.
- General account help: help@umassglobal.edu
- Registration, credits & partner questions: k12partners@umassglobal.edu or (800) 632-0094
- Official transcript holds & records: transcripts@umassglobal.edu
- Prefer to talk it through live? Book a free 15-minute appointment with the UMass Global Extended Education Support Team β book an appointment. You can set your time zone right on the booking page.
Your Credits
π Transcript Requests
β The recommended way to order
Confirm your grade has posted.
Once you finish your course, we submit your grade to UMass Global within 24 hours, and UMass Global posts your credits to your official transcript within 3 business days β often within 24 hours. Log in to MyUMassGlobal and preview your unofficial transcript to confirm your grade and credits appear correctly before placing an official order. If you're submitting your transcript for salary advancement or license renewal, requirements vary by state and district β so it's always worth confirming your own district's submission steps.
Order your official transcript β delivered your way.
Have it emailed to yourself, sent directly to an institution, or delivered by postal mail β totally up to you.
Prefer a walkthrough? Open the step-by-step Transcript Guide (PDF) →
Prefer to skip the login step? Order directly
You can order your transcript without signing in. A couple of quick tips to make sure it goes smoothly:
- Choose the "official" transcript (not unofficial).
- Have it emailed to your personal email address β a work or district email may filter outside senders into spam.
Good to know: ordering this way skips the unofficial-transcript preview, so it's best to use once your grade has posted β that way your official copy reflects your completed grade.
Quick Answers
β Common Questions
Tap any question to see the answer.
The credit registration link is right inside your online classroom β you'll find it in the first module of your course. You can complete it whenever you're ready, before or after finishing your coursework. One helpful note: your For Teachers By Teachers course enrollment and the university credit registration are two separate steps β completing one doesn't automatically complete the other. If you've selected a CSU Pueblo option that combines them, you're already covered. Not sure whether you've registered? Email us at info@forteachersbyteachers.org and we'll check for you right away.
It arrives within about 48 hours of registering, from svc_accountutilities@umassglobal.edu, at the same email address you used to register β checking your spam and junk folders is a good first step. If you'd like a hand locating it, email help@umassglobal.edu (cc k12partners@umassglobal.edu) with your full name and date of birth, and their team can help you track it down.
Quickly! Once you finish your course, we submit your grade to UMass Global within 24 hours, and UMass Global posts your credits within 3 business days β often within 24 hours. You can preview your unofficial transcript in MyUMassGlobal anytime to see it as soon as it posts.
Your credit registration covers your graduate credits, which post to your UMass Global record. The official transcript is ordered separately through Parchment whenever you're ready β the ordering steps are in the Transcript Requests section above. You can preview your unofficial transcript anytime for free in MyUMassGlobal.
Please use your existing account rather than creating a second one, so all your records and credits stay together. If you're not sure which account is yours, the UMass Global Service Desk at (855) 553-3007 can point you to the right one.
Just contact UMass Global support to request a name change form β no need to create a new account. Reach the Service Desk at (855) 553-3007 or email help@umassglobal.edu.
Have transcripts emailed to your personal email address rather than a work or district account, which often filters outside senders into spam β and give that spam folder a quick check. For an order you've already placed, you can chat with Parchment Support or call (847) 716-3005.
Google Chrome, Firefox, or Safari on a personal computer give the smoothest experience. A personal computer (rather than a school-issued device) helps everything load reliably during login and ordering.
Need your course number?
Use this quick reference list of UMass Global course numbers and titles β it's the official list to use for district pre-approval paperwork. (These are UMass Global Extended Education courses, so they may not appear in the university's general course catalog β this list is your source.)
π¬ We're Here to Help
Have a question about your course, your grade, or getting your transcript ordered? We'd love to help β reach out anytime and we typically reply within 24 hours.
Email: info@forteachersbyteachers.org
For UMass Global account, login, registration, or payment questions, their own support team (listed above) is your fastest route. Your completed coursework and grade are safe with us β once you finish, we submit your grade to UMass Global within 24 hours.
For Teachers By Teachers partners with UMass Global to offer graduate-level credit to educators nationwide. Follow the steps above to make sure your transcript reflects the credit you've earned, and reach out anytime if you need support.