UMass Global Transcript & Account Support

If you need help accessing your transcript, logging into your UMass Global account, or resolving technical issues — you’re in the right place.

Transcript Requests

Before you order:
Log in to MyUMassGlobal and view your unofficial transcript first. Do not place an official order until your grade and credits appear correctly.

HIDOE Reminder:
If you're submitting your transcript to the Hawai‘i DOE for salary step credit, make sure it includes the line: “Course comment grade posted [date]”. This line may not show up if you order too early, which can cause delays in salary processing.

When should I order?
Expect up to 5 business days for your instructor to submit grades, followed by an additional ~5 business days for UMass Global to post them. We recommend waiting at least 10 full business days from your final coursework submission before ordering.

Browser tip:
Use Google Chrome, Firefox, or Safari on a personal computer. Avoid mobile devices or school-issued computers, which may block key functions.

Place your official transcript order here:
UMass Global Transcript Ordering Portal (Parchment)

Need help with an order you already placed?

Prefer a step-by-step guide?
UMass Global Transcript Guide (PDF)

Need your course “Alpha Number”?

Use this quick reference list of UMass Global course alpha numbers and titles.

UMass Global Account Support

If you’re locked out of your account — or your email, name, or device has changed — here’s how to fix it:

  • 🛑 Do not create a new account. This causes duplicate records, failed registrations, and missing transcripts.
  • ✅ Instead, reset your password or reach out to UMass Global support directly.

Password Reset Link:
Reset your UMass Global password here

Contact UMass Global Support:

If your name has changed (e.g., due to marriage), contact support to request a name change form. Never create a new account to reflect name changes.

Still Need Help?

If you're not sure what to do next, or want a second set of eyes before placing a transcript order, we’re here for you.

Email: instructor@forteachersbyteachers.org

We typically reply within 24 hours — and we’re happy to help with anything you're unsure about.

For Teachers | By Teachers is proud to partner with UMass Global to offer graduate-level credit to educators nationwide. Follow the steps above to ensure your transcript reflects the credit you’ve earned, and feel free to reach out anytime if you need support.