UMass Global Support

If you’ve completed a For Teachers | By Teachers course and need help with your transcript, registration, or UMass Global account, this page will guide you.

📄 Transcript Requests

Before ordering: Please view your unofficial transcript to confirm your grade/credit has been posted. Do not place your official order until all grades are visible.

Important for Hawaii DOE: To meet salary advancement rules, ensure your official transcript includes the line: “Course comment grade posted [date]”. This line is required by HIDOE and may not appear if you order too early.

Order your official transcript here:
Parchment Transcript Ordering Portal

Already placed an order? You can get help here:

🔐 UMass Global Account Access

If you're having trouble logging in to your UMass Global account (e.g. lost two-factor access, email change, or name change):

  • Do not create a new account — this causes registration and transcript delays.
  • Instead, reset your login or email UMass Global support directly:

For help with account recovery or technical support:

If you’ve changed your name (e.g., due to marriage), contact UMass Global to request a name change form — don’t create a new account.

👩‍🏫 Need Help from FTBT?

If you're unsure what to do or want to verify steps before reaching out to UMass Global, feel free to contact our support team. We’ll help guide you and keep your registration on track:

We typically reply within 24 hours — and we’re always here to help.

For Teachers | By Teachers is proud to partner with UMass Global to offer graduate-level credit to educators. Please follow the official steps above to avoid delays in registration or transcript processing.