UMass Global Transcript & Account Support

If you’ve already completed your For Teachers | By Teachers course and need help accessing your transcript, logging into your UMass Global account, or resolving technical issues — you’re in the right place.

📄 Transcript Requests

Before you order:
Log in to MyUMassGlobal and view your unofficial transcript first. Do not place an official order until your grade and credits appear correctly.

HIDOE Reminder:
If you're submitting your transcript to the Hawaii DOE for salary step credit, make sure it includes the line: “Course comment grade posted [date]”. This line may not show up if you order too early, which can cause delays in salary processing.

When should I order?
Expect up to 5 business days for your instructor to submit grades, followed by an additional ~5 business days for UMass Global to post them. We recommend waiting at least 10 full business days from your final coursework submission before ordering.

Browser tip:
Use Google Chrome, Firefox, or Safari on a personal computer. Avoid mobile devices or school-issued computers, which may block key functions.

Place your official transcript order here:
UMass Global Transcript Ordering Portal (Parchment)

Need help with an order you already placed?

Prefer a step-by-step guide?
We’ve got you covered. Download the official PDF walkthrough from UMass Global:
UMass Global Transcript Guide (PDF)

🔐 UMass Global Account Support

If you’re locked out of your account — or your email, name, or device has changed — here’s how to fix it:

  • 🛑 Do not create a new account. This causes duplicate records, failed registrations, and missing transcripts.
  • ✅ Instead, reset your password or reach out to UMass Global support directly.

Contact UMass Global Support:

If your name has changed (e.g., due to marriage), contact support to request a name change form. Never create a new account to reflect name changes.

👩‍🏫 Still Need Help?

If you're not sure what to do next, or want a second set of eyes before placing a transcript order, we’re here for you.

We typically reply within 24 hours — and we’re happy to help with anything you're unsure about.

For Teachers | By Teachers is proud to partner with UMass Global to offer graduate-level credit to educators nationwide. Follow the steps above to ensure your transcript reflects the credit you’ve earned, and feel free to reach out anytime if you need support.